Maxilla Packaging Ltd. offers a reliable delivery service often delivered next working day or where applicable within 2-3 days. We believe that you will be delighted with your order however there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.

Customers may check the status of their order once payment is completed, by calling our sales team on Tel: +44(0)1625 562041 or contacting us via email: . If there are any questions related to the delivery of any order, we ask the customer to immediately contact a member of our dedicated sales team.

If paying by credit or debit card, payment is only taken from your card in full on the date of dispatch.

Our contact details are listed at the bottom/top of each page, or here:
Tel: +44(0)1625 562041

If you need to return or exchange an item:

If you find a defect with our product after purchase, please contact us immediately to let us know the details of the problem. We will then provide you with a RMA code & provide you with our dedicated returns address, then simply return the item to us in its original condition within 14 days of receipt. Returned items must be returned in its original packaging with any enclosed documentation.

We will issue a full refund on receipt. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are dispatched within 14 days from receipt, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Return delivery charges are only refundable where goods are faulty and a refund is made.

Unfortunately no returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Maxilla Packaging. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing (please contact a member of our sales team and we will be happy to provide samples where applicable).

Your statutory rights under the 'The Sale of Goods Act 1979' (including amendments) are fully supported by Maxilla Packaging. The 'Consumer Protection (Distance Selling) Regulations 2000' do not apply to business purchases.

Privacy Policy:

GDPR requires any business handling personal data to do so securely and responsibly, with the ability to remove all personal records upon request.  The only information we keep about you or your employees is vital to the smooth running of your business account; delivery names and addresses, contact details for invoicing, etc. We do not store credit card details nor do we share customer details with any third parties.

By continuing to use Maxilla Packaging you consent to the continued use of your data in the necessary operation of your account. If you would like to understand more how we protect your privacy, you can read our updated Privacy policy below.

Standard Terms and Conditions of Sale

"The Company" shall mean Maxilla Packaging Ltd.,  "The Customer" shall mean the person buying the goods from the Company. "The Goods" shall mean the goods to be supplied by the Company to the Customer under these conditions. "Contract" means the contract for the supply of goods formed by the Company's acceptance (which, however made or communicated, shall be deemed made subject to these Conditions) of the Customer's order.

All orders are accepted subject to these Conditions and these Conditions shall be the sole terms and conditions of any sale by the Company to the Customer. The terms contained herein will prevail and terms and conditions on the Customer's order form or similar document shall not be binding on the Company and the placing of an order for or the acceptance of the Goods by the Customer shall indicate unqualified acceptance of these Conditions. Orders are accepted subject to the availability of goods for delivery.

Quotations indicate the price at which the Company would be willing to supply goods if a written order is placed within 30 days of the quotation. Otherwise they are not offers to supply goods and any order placed on the basis of a quotation must be accepted by the Company for a contract to arise.

4.1 Prices quoted by the Company are exclusive of VAT and all other taxes duties and expenses and are subject to increase as set out below.

4.2 The Company shall not be bound by any price quoted which is not in writing.

4.3 Where any price is not agreed in writing, the price will be such reasonable price as the Company may determine.

4.4 Unless otherwise expressly stated in writing any price agreed in a Contract shall be the price of the Goods delivered to the Customer at the Customer's premises and delivery of the Goods to any other place shall be at the expense of the Customer.

4.5 If after the date of the Contract but before delivery to the Customer there shall be an increase in the price (exclusive of any appropriate taxes) at which the Company can obtain any Goods, parts or materials which it considers necessary or desirable to use or an increase in the cost to it of any labour or fuel or any increase in any other cost charge or expense which it considers it necessary or desirable to incur then the Company shall be entitled from time to time to increase the price of any Goods which it has agreed to sell or any materials which it has agreed to supply by such amount as it shall consider reasonable and such increased price shall be substituted for the previous contract price.

4.6 Where an order is received for a quantity less than quoted for or where delivery is required in instalments smaller than those specified in the quotation, prices quoted may be subject to an increase.

5.1 An invoice shall be issued to the Customer once the Goods have been delivered or Called-Off pursuant to clause 10 hereunder.

5.2 Where Goods are delivered in the United Kingdom the Customer shall make payment for the Goods in pounds sterling by the end of the month after the month in which the invoice is dated.

5.3 Where the Goods are delivered outside the United Kingdom payment is by irrevocable letter of credit in London or by such other method as the Company may specify. Payment will (unless otherwise agreed) be made in pounds sterling at the rate of exchange ruling in London at the date of the invoice.

5.4 Without prejudice to any other rights of the Company interest will be payable on all overdue accounts at Lloyds Bank Minimum Lending Rate plus 5%.

5.5 Time of payment shall be of the essence of the Contract.

The weights dimensions, capacities, performances, ratings and other data included in catalogues, advertisements, illustrated matter and price lists merely constitute an approximate guide. They do not form part of the Contract. Delivery of the quantity ordered, 10% more or less, shall be a good delivery, a pro rata charge or allowance on the quoted price being made at the sole discretion of the Company to cover any such variations.

Where Goods are ordered for delivery by instalments, each instalment shall be deemed to be a separate Contract, but all payments for each delivery by instalments shall be made on the due date pursuant to Clause 5 hereof as a condition precedent to future deliveries. All Goods are sold subject to reasonable availability and the Company reserves the right to substitute materials without notice.

8.1 The Company warrants that the Goods shall comply with the Company's specification for the Goods in question as current from time to time. The Company does not warrant the fitness of the Goods for any particular purpose even though that purpose be known to it and no such warranty is to be implied from the name of description under which the Goods are sold. Subject as aforesaid all warranties, conditions and statements, express or implied, statutory or otherwise, are excluded and the Company shall be under no liability in contract or tort or breach of statutory duty or otherwise for any damage arising directly or indirectly out of the supply or use of the Goods or of the packages or pallets or containers by which the Goods are delivered.

8.2 For the avoidance of doubt, neither party excludes loss arising from death or personal injury caused by negligence.

8.3 If and to the extent that the limitation of liability provision contained in this clause becomes to any extent, invalid illegal or unenforceable under any enactment or rule of law, and subject to clause 8.2 above, the aggregate liability of the Company (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage shall be limited to and in no circumstance shall exceed the price of the Goods.

9.1 The Customer warrants: (i) That he will carefully examine and test all Goods and parts supplied by the Company or to which any work has been done by the Company and will notify the Company in writing of any shortage, defect or failure to comply with the contract which is or ought to be apparent upon such examination and test, within 48 hours of their being collected by or delivered to him. (ii) That he will notify the Company in writing within 48 hours of becoming aware of any defect or other failure to comply with the Contract which was not apparent on such examination as aforesaid. (iii) That he will forthwith notify the Company should any Goods fail to arrive within 7 days of being despatched the date of despatch to be taken as that shown on the invoice given or sent to the Customer, or 7 days after receipt of such invoice if later.

9.2 The Customer shall fully indemnify the Company, its employees, subcontractors and agents in respect of actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third parties) out of or in connection with the supply of the Goods or these Conditions which is in excess of the limit of the Company's liability as set out in Clause 8.1 or 8.3 as the case may be.

10.1 The Company shall deliver the Goods to the location detailed on the order and the time quoted for the delivery of Goods shall not be of the essence of the Contract and the Company shall not be liable for any loss, injury, damage or expenses consequent upon any delay in delivery of the Goods.

10.2 Should the Company be delayed in or prevented from making delivery of the Goods due to war, strikes, lock-outs, fire, floods, explosions, labour disturbances, trade disputes or shortages of raw materials or due to any cause whatsoever beyond the control of the Company the Company shall be at liberty to cancel or suspend the order without incurring any liability for any loss or damage arising therefrom.

10.3 Where Goods are made to the Customer's order, to be delivered in instalments when requested by the Customer ("Called-Off") on or before a specified date, then any Goods not Called-Off before that date should be deemed to have been Called-Off on that date.

10.4 Where a full consignment of Goods are made to the Customer's order to be Called-Off and no final delivery date is specified, then any Goods not Called-Off and delivered within 3 months of the Customer being notified of their availability for delivery shall be deemed to have been Called-Off.

10.5 Where Goods are made or acquired to the Customer's order, on a rolling stock basis when stock levels for the Goods fall below an agreed threshold, to be Called-Off at the Customer's convenience, then any Goods not Called-Off and delivered 3 months following their receipt into stock shall be deemed to have been Called-Off.

10.6 Any Goods deemed to have been Called-Off pursuant to clauses 10.3, 10.4 and 10.5 above may be invoiced and delivered to the Customer or invoiced and stored at the Customer's risk and expense until delivery.

10.7 Following any deemed delivery under clauses 10.3, 10.4 and 10.5, the Company shall be under no further obligation to manufacture or hold stocks of the Goods deemed to have been Called-Off and delivered until a further order from the Customer has been accepted by the Company.

Unless otherwise provided or referred to in the acknowledgement of order form risk of loss or damage shall pass to the Customer upon delivery of the Goods as provided in Clause 4 .4 of this Contract.

12.1 Goods sold will remain the property of the Company until all sums due to the Company from the Customer whether in respect of the Goods or otherwise are paid to the Company. In the event of any default by the Customer in payment of any such sum the Company shall be entitled to retain possession of the Goods.

12.2 The Customer shall be entitled as agent of the Company before the property in the Goods has passed (but subject to any lien or right of retention on the part of the Company): (a) to re-sell the Goods or any part thereof but shall pay to the Company the proceeds of sale or such part thereof as may be necessary to pay all sums due to the Company from the Customer and until such payment shall hold the proceeds of sale on trust for the Company. Such proceeds shall be placed in a separate identified bank account and such proceeds shall not be mingled with other moneys and shall at all times be identifiable as the Company's money. (b) subject to 12.3 and 12.4 below, to use the Goods in ordinary course of his business.

12.3 Until all sums due from the customer to the Company have been paid or until resale in accordance with sub-paragraph 12.2 of this paragraph the Customer will keep and mark the Goods in such a way as to show that they are the property of the Company and shall hold the same as bailee of the Company.

12.4 Should the Goods become constituents of or converted into other Goods then such other Goods shall at all times be the property of the Company as if they were the Company's original Goods.

12.5 If the Customer fails to make any payment to the Company when due, compounds with its creditors, executes an assignment for the benefit of its creditors, has a bankruptcy order made against it or being a company, enters into voluntary or compulsory liquidation or has an administrator or administrative receiver or receiver appointed over all or part of its assets or takes or suffers any similar action in consequence of debt or becomes insolvent or if the Company has reasonable cause to believe that any of these events is likely to occur the Customer grants the Company the right without prejudice to any other remedies: (a) to enter without prior notice any premises where Goods owned by it may be, and to repossess and dispose of any Goods owned by it so as to discharge any sums owed to it by the Customer under this or any other
contract; (b) to require the Customer not to resell or part with possession of any Goods owned by the Company until the Customer has paid in full all sums owed by it to the Company under this or any other contract; and (c) to withhold delivery of any undelivered Goods and stop any Goods in transit.

In the event that the Customer has complied with Clause 9.1 and that the Customer has a valid claim for defect, loss, damage or non-compliance with the Contract, the Company undertakes at its option either to reprocess or replace the items concerned at its expense.

If the Customer shall fail to take delivery or to pay for any Goods supplied in accordance with the Contract the Company shall be at liberty to treat the Contract as repudiated without prejudice to the Company's rights to recover from the Customer by way of damages any loss or expense which the Company may suffer or incur by reason of the Customer's default and the Company shall be entitled to dispose of the Goods as it shall think fit and shall not be under any liability to account to the Customer for the price received therefor or otherwise.

The Company shall have the right immediately to terminate the contract at any time upon occurrence of any of the following events: (a) If the Customer commits any act of bankruptcy or compounds or makes any arrangements with his creditors or executes a Bill of Sale on his Goods or any of them or if any execution or distress is levied upon the Goods of the Customer. (b) If the Customer being a company is wound up either compulsorily or voluntarily or a receiver of its assets is appointed. (c) If the Customer commits any breach of contract. Upon any such termination the Company shall have the right to be paid the price of Goods manufactured or sold prior to the date of termination in accordance with the Contract and the Customer shall accept delivery of and pay for at the current price such materials as have been allocated by the Company to the Contract.

The proper law of the Contract with the Company shall be English Law and the parties submit to the jurisdiction of the English courts.

Each provision of these Conditions is severable and distinct from the others. The parties intend that every such provision shall be and remain valid and enforceable to the fullest extent permitted by law. If such provision is or at any time becomes to any extent invalid, illegal or unenforceable under any enactment or rule of law, it shall to that extent be deemed not to form part of these Conditions but (except to that extent in the case of that provision) it and all other provisions of these Conditions shall continue in full force and effect and their validity, legality and enforceability shall not thereby be affected or impaired.

Save as provided in clause 15 hereof Contracts may not be cancelled except by agreement in writing signed by a duly authorised signatory of both parties and upon the payment to the Company of such amount as may be necessary to indemnify the Company against all loss resulting from the said cancellation, including but not limited to the cost of such materials and/or Goods as have been allocated by the Company to the Contract.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Maxilla Packaging. By means of this data protection declaration, our business would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

Any data subject may, at any time, contact us with any questions and suggestions concerning data protection.

Contact possibility via the website:

The website of Maxilla Packaging contains information that enables a quick electronic contact to our business, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

Legal basis for the processing:

Consent - By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Maxilla Packaging in the manner set out in this Privacy Policy.

Contract – Where Maxilla Packaging need to process someone’s personal data to fulfil contractual obligations to you or because you have asked Maxilla Packaging to do something before entering into a contract(eg provide a quote), contract is used as a legal basis.

Legitimate interests – if processing is necessary for your interests, for example keeping customers appraised of new product lines relevant to their business, this is done using legitimate interests as a legal basis.

Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, in line with our internal retention policy.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may use service providers to help us run these sites (or services available on the sites).

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect.

Existence of automated decision-making: As a responsible company, we do not use automatic decision-making or profiling.


A new piece of legislation regarding Data Protection became law In May 2018. General Data Protection Regulations (GDPR) replaced the dated Data Protection previously operated by the ICO.

We shall use appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. We shall not sub-contract any processing of personal data unless that personal data continues to be subject to an appropriate level of protection. To the extent that we as data processor for you, we shall only process personal data in accordance with your instructions.

We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately, whilst we are working with you and past this point. This includes using information to enable us to comply with our customer contract, to comply with any legal requirements, pursue the legitimate interests of the Company and protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.

The criteria used to determine the period of retention of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, in line with our internal data retention policy, as long as it is no longer necessary for the fulfilment of or initiation of the services being provided or is no longer necessary for the specific purpose for which it was obtained.

Your rights:

Under the GDPR data subjects have a number of rights:

•  The right to be informed about whether their personal data is being processed by us;
•  The right of access to the personal data that we store about them;
•  The right to rectification of their personal data should it prove to be inaccurate;
•  The right to erasure of their personal data under specified circumstances;
•  The right to restrict the processing or their personal data under specified circumstances;
•  The right to data portability – the ability to have their personal data transferred to another data controller;
•  The right to object to having their personal data processed by us (under specified circumstances); and
•  The right not to be subject to automated decision-making, including profiling. (Maxilla Packaging does not use automated decision-making or profiling).

More detailed information on data subjects’ rights can be obtained by contacting the Data Protection Team using the contact details at the top of this privacy notice.

As a data subject, if you are not satisfied with the action we have taken in relation to exercising your rights, or if you believe that your data has been misused or that we have not kept it secure, you may complain to the Information Commissioners Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate).


Maxilla Packaging is committed to protecting your privacy and promises not to share any information we collect with any third party.

However, as our online shop is mail order, it is necessary for us to gather certain pieces of personal information in order to fulfil our service and make your shopping experience as simple and easy as possible.

The information we do collect - and how it is collected:

When you place an order, we need to know certain information. To fulfil orders we need to know your name, e-mail address, telephone number and full delivery address and billing address. We store this information securely so that it makes your online shopping quick, and effective. It also allows us to contact you should anything untoward happen with your order.

At our checkout, we ask for your credit or debit card number, expiry and start date, issue number (if applicable) and security code. We ask for this each time and do not retain in accordance with current data protection legislation. We also ask for a despatch address if you require your order to be sent as a gift, or to a place of work.

We may also use the information we collect to occasionally notify you of site updates and also seasonal offerings through the year. If you would rather not receive this information, please let us know.

Protecting our customers' financial information:

When you place an order with your credit or debit card, it is done using a secure connection. We do not take or hold your credit card details. If you would rather not send your credit/debit card details over the Internet then please contact us and place your order over the phone by calling us on 01625 562041.

We strongly recommend that you do not email an order to us containing credit card information, because most email is sent un-encrypted and so is not secure.  All our customer data held online is encrypted and held in a secure environment.

Maxilla Packaging Quality Policy

The company is committed to the implementation and on-going improvement of our Quality System, standards and to the involvement of all staff in the continual maintenance of the high standards of customer service provided by the company.

We as a Company have a commitment to Quality and confirm we shall: -

  • Implement and maintain an effective set of Quality procedures that comply with ISO 9001:2015 and BRC Global Standard Packaging and Packaging Materials.
  • Set and continually monitor / review our quality objectives through use of the company's annual Improvements Plan.
  • Achieve continual improvement by regularly reviewing and evaluating our products / services supplied to meet client requirements.
  • A commitment to work with suppliers & customers to establish & maintain the highest quality standards.
  • A commitment to continual improvement in quality performance through the company's annual Improvements Plan.
  • A commitment to: Produce safe & legally compliant product.

The company recognizes that the procedures in conjunction with this integrated policy statement which itself is an expression of the commitment of the company to environmental protection, quality throughout all business operations, and protecting the health & safety of all staff, as basic management responsibilities.

Procedures Manual and associated work records define the processes implemented, to ensure compliance with both the company's quality and legislative requirements and any associated Standards. The policy will be reviewed and if required updated every 12 months unless legislative changes necessitate more frequent changes. The specific arrangements for the implementation of this policy and the personnel responsible are detailed in the Management Review procedure for the company.

J. Peters
Maxilla Packaging Ltd.
(Electroncally signed 9th December 2021)


By using our web site, you consent to the collection and use of this information by Maxilla Packaging. If we decide to change our privacy policy at any time, we will post those changes on this page so you are always aware of what information we collect and how we use it.

If for whatever reason you feel that Maxilla Packaging has not adhered to the principles as stated above, please contact us.

Maxilla Packaging Ltd.
Unit 4,
Kingswood Trading Estate,
London Road,
Pembroke Dock,
SA72 4RS

T: 01625 562041